What does OOAK mean?
ONE OF A KIND!! That only 1 has been created and if your lucky your the only human in the galaxy who owns it.
WHERE IS MY ITEM MADE?
Designs are made in our lovely studio in the North bay of California, Sonoma county.
I JUST PLACED MY ORDER. HOW LONG WILL IT TAKE BEFORE IS GETS SHIPPED?
Designs are made to order, turn around time is 1 week
US orders will ship 3-7 business days via USPS priority mail (smaller items may be shipped via First Class Mail). Shipping to Canada is from 7-14 days and all other countries about 14-21 days
Please keep in mind International orders: International orders are shipped via USPS airmail shipping which takes 2-3 weeks, however international orders are sometimes delayed a week or so by customs, which is out of our control. Thank you.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
No returns or exchanges. Each item is handmade for your order. Designs are always double checked before shipping out. And our seamstress is of high quality!!
WHERE CAN I PURCHASE METALBEC GEAR?
Exclusively sold on my website only.